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© 2018 by Mountain Helicopters

Free Phone

0800 FOX ICE

CANCELLATION POLICY
  • Customers are requested to confirm their booking 24 hours prior to departure by calling the Mountain Helicopter office on 0800 369 423.

  • Please arrive at least 30 minutes prior to departure, late arrivals forfeit their scheduled time and will be charged the full amount.

  • All flights are weather permitting, departures routes are subject to change or cancellation due to adverse conditions.

  • All flights are subject to minimum numbers for departure and bookings will be coordinated to accommodate this requirement.

  • Should Mountain Helicopters cancel a flight due to weather conditions and are unable to re-schedule then a full refund will be issued via the payment method used for the original booking.

  • Infants up to 3 years old may travel free of charge (weight dependent) when accompanied by a fare paying adult and must be seated on the adult’s knee. An infant seatbelt and ear muffs are provided.

  • Children fares are for children between the ages of 4 and 12 years old inclusive and children must be accompanied by a fare paying adult.

  • Mountain Helicopters reserve the right to request photo ID for proof of age of passengers.

  • All fares are quoted in NZ Dollars and are inclusive of Goods Services Tax of 15%.

  • All booking must provide a deposit or full credit card details to secure the booking. Payment will not be processed until just prior to the flight.

  • Customers wanting to make changes to existing bookings must contact the Mountain Helicopter office on 0800 369 423 or email glacierflights@xtra.co.nz at least 24 hours prior to departure.

  • Cancellations less than 24 hours prior to departure, late arrivals or no shows will be charged the full amount.

  • Weight restrictions apply to each individual flight and aircraft, there is a maximum passenger weight limit of 125kg.

  • Mountain Helicopters reserves the right to alter prices, departure times and flight routes.